It will also suggest add-ons like fried beans and salsa. If the user agrees and places an order, the bot has just made an improved sale without resorting to pushy, sales tactics. That’s bot as a customer service for you; a very effective one at that.
Another benefit: chatbots are smart cookies. They scan internet cookies and track predictive analytics to provide suggestions based on past searches and purchases. Much of the time, it’s pretty effective. Today, all major brands have developed chatbots. Amazon has Echo that allows users to order a pizza or buy a pen while Microsoft’s Cortana is always ready to answer queries.